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FAQ

What is matcha?

Matcha (抹茶) is a type of green tea originated in China and brought over to Japan in 1191. Unlike any other types of tea, matcha is a finely ground powder made from stone-grinding the finest tea leaves from tea trees grown under unique conditions. Brewing matcha involves whisking it into warm water, as opposed to simply steeping. Thus, the entire leaf is consumed, carrying with it a more sophisticated flavor profile as well as greater nutritional properties than any other types of tea.

What is the history of matcha?

As the most consumed beverage in the world after water, tea has a long and complex history that spans multiple cultures over thousands of years. Matcha has evolved through a fascinating journey that first began in China, and continued via the spread of Zen Buddhism to Japan before it was later assimilated as the centrepiece of the Japanese tea ceremony. Now it has attained global popularity to become one of the most unique and highly-prized delicacies of the 21st century.

 

What are the health benefits of matcha?

Calm Energy & Antioxidant Boost

Green tea, especially matcha, is rich in antioxidants like catechins and EGCG, which help fight inflammation and support heart health. Matcha may also improve focus, energy, and metabolism thanks to its combination of caffeine and L-theanine, offering a calm yet alert boost—without the crash.


Which matcha grade should I choose?

Ceremonial Grade

Best for drinking straight with water—smooth, vibrant, and refined.

Latte Grade

Versatile for Lattes & Culinary Use

Perfect for matcha lattes, smoothies, and iced drinks—balanced, rich, and blends beautifully with milk.

Not sure where to start? Our Latte Grade is designed to be dual-purpose: smooth enough for drinks, yet high-quality enough for culinary creations like baking, raw desserts, and more.


Is Matcha Time gluten-free and vegan?

How do I connect to your customer care service?

Absolutely! All Matcha Time products are:

  • 100% vegan
  • Gluten- Free
  • Dairy-Free
  • Additve-Free

Just pure, clean, high-quality matcha—straight from our plantation to your cup.

How is matcha different from loose leaf green tea?

Matcha is made by stone-grinding whole green tea leaves into a fine powder. Unlike loose leaf tea, you consume the entire leaf, giving you a more potent dose of nutrients and antioxidants. It also has a richer flavour, vibrant green colour, and creamier texture—perfect for lattes, smoothies, or traditional tea rituals.

How should I store matcha?

Once the package is opened, we strongly recommend that you use it up as soon as possible. An opened package of matcha will keep ideal freshness for about 6 months. We also recommend storing it in a cool dry place, away from moisture, sunlight and odors. If you would like to keep your matcha fresh for a longer time, we recommend that you store an unopened package in the refrigerator. If you would like to store it long-term (beyond 6 months), we recommend storing it in the freezer.

Does matcha powder expire?

Matcha does not go off per se. However, similar to other teas, it has a freshness period that we recommend for optimal taste and benefits

Does matcha contain caffeine?

Matcha contains a small amount of caffeine. When brewed in a traditional method, a serving of matcha contains approximately 34mg of caffeine, or less than one-third of that found in a cup of coffee. However, caffeine in matcha works differently in two ways: it is released into the body much more slowly and it works synergistically with L-theanine, a unique amino acid of green tea, to produce a calm-alert effect that can enhance your focus without the jitters.

Do you offer gift wrapping?

How do you recommend sizes?

Yes! If you’re sending a gift, we’re happy to offer gift wrapping and a personal note. Just leave us a message at checkout or email support@matchatime.com with your order number.

When We Ship

Shipping Costs


Orders are processed and dispatched Monday to Friday.

Place your order before 8am for same-day dispatch.

Flat rate: $5.99 NZD per order (3-5 Working Day)

Free Shipping on all order over $80 NZD

International Shipping

We're in the process of launching into the Australian market.

For all international inquiries, please email us at support@matchatime.com and we’ll provide a quote and payment options for your location.

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