At Matcha Time, we take pride in delivering premium quality matcha. As our products are food-grade and perishable, we cannot accept returns for change of mind. However, your satisfaction is important to us, and we are here to help if something goes wrong.

1. No Change-of-Mind Returns

Due to food safety and hygiene regulations, we do not accept returns or offer refunds for change of mind or incorrect purchase.

2. Damaged or Faulty Products

If your item arrives damaged, faulty, or incorrect:

• Please email us at support@matchatime.com within 5 days of receiving your order.

• Include your order number, a brief description of the issue, and clear photos of the damaged or incorrect item(s).

• Once your claim is reviewed and approved, we will offer either a replacement, store credit, or refund depending on the situation.

3. Lost or Missing Orders

If your order has not arrived within the expected timeframe:

• Check your tracking link provided in the confirmation email.

• If the parcel appears lost or delayed, contact us at support@matchatime.com and we will follow up with the courier service.

• We will assess each case and offer appropriate solutions.

4. Exchanges

We only offer exchanges if the item is defective or damaged. For all exchange requests, contact us at support@matchatime.com within 5 days of delivery.

5. Refunds (if applicable)

Approved refunds will be processed back to your original method of payment within 3–7 business days. Timing may vary depending on your bank or credit card provider.

Need Help?

We’re here to assist. For all return, refund, or product concerns, contact us at:
📧 support@matchatime.com